Online Services & Green Bill

Dear Valuable Customer,

In line with the initiative of the UAE government and the directives of their Highnesses to work remotely to address (COVID-19) that is spread globally, we have seen that the responsibility is now shared.

It is our responsibility towards society and in the interest of fulfilling its duty to the fullest in light of these difficult times.

Therefore; we are putting all of the Physical meter reading & CASH payment Collection on HALT – therefore this service is temporarily STOPPED.

To avoid any disruption or interruption to the service, please register online or download our smart mobile application available on Google Play & Apple Store

You can enjoy using the followings features for our online & mobile application:

  • Self-meter reading – where you can upload your current actual meter reading & meter photo
  • Online payment & review bills
  • You can also update your profile (latest mobile number & latest email) which you prefer to receive a notification on.

On the other hand, we will issue an estimated monthly Green bill via registered emails & SMS via registered mobile numbers.

Our Emergency Services are not affected and will remain in the same existing manner.

We provide full technical support at any time and for your safety; our specialists will evaluate your inquiry and provide related assistance over phone & email.

In case that the assistance is required to have a physical visit at your premises; DON’T WORRY; we will be prepared with a professional team, taking into consideration all required necessary care and safety precautions.

We wish you and your loved a safe and enjoyable service. 

Kindly follow the below simple steps to create your online account (for NEW USER)
(please discard this if you are already having an online account; alternatively, you may rest your password if you have an existing online account):

  1. visit
  2. Fill up the required fields:
    • Select your region (Abu Dhabi / Dubai)
  3. Fill up the below balance required fields:
    • Account number 
    • Building number 
    • Apartment number

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