FAQ

Dubai & Northern emirates – 800RGAS (800-7427)

Abu Dhabi, Al Ain & Western Region – 02-6323236

1. Online payment through our Website ( See home page)
2. Payment in our offices
3. Bank Transfer

You can get your gas disconnected by calling our Call Center and requesting a service disconnection, a technician will attend to your flat to disconnect the gas and collect the last reading. You will have to visit our office within 1 working day in order to receive your clearance letter and refund the balance amount of your deposit.

You will receive a Gas Consumption Invoice every 4 months ( 3 Invoice per year)

Either by Email or Post box and you will receive a notification by SMS when the invoice is generated.

A down payment of AED 1000 will be requested at the contract signature, detailed as below:

–            AED 125.00 Gas Connection fee

–           AED 125.00 Gas Disconnection fee

–           AED 750.00 Deposit refundable when disconnecting the services

1. ID or Passport copy
2. Tenancy Agreement or Accommodation Letter or Ownership Document.
3.  Gas Supply Contract to be signed in our office.

You can click on the payment link, and choose the pay online option. for more details payment documentation will be available.

Yes, we can accept most credit and debit cards. Payment can be taken at Payment Service on our website.

Cash payment will be accepted in the company offices (dubai and abu dhabi).

Cheques are not accepted unless the company give an exception.

Payments are processed within 24 hours, it may take two working days to appear in the website.