FAQ

Dubai & Northern emirates – 800RGAS (800-7427)
Abu Dhabi, Al Ain & Western Region – 800RGGAS(800-74427)

1. Online payment through our Website ( See home page)
2. Payment in our offices
3. Bank Transfer(Kindly send us the payment slip to Abu Dhabi -support.ad@royalgas.ae , Dubai- support@royalgas.ae )

You can get your gas disconnected by calling our Call Centre and requesting a service disconnection, a technician will attend to your flat to disconnect the gas and collect the last reading. You will have to visit our office within 2-5 working day in order to receive your clearance letter and refund the balance amount of your deposit.(you may kindly call the office to confirm if the final invoice is completed).

You will receive a Gas Consumption Invoice every Month (12 Invoice per year).

By Email and you will receive a notification by SMS when the invoice is generated.

For ADNOC Customers (Al Reem island – Saraya Area – Al Raha Beach – Al Bandar – Yas Island):You will receive a Gas Consumption Invoice every 3 Months (4 Invoice per year).

For Abu Dhabi (Mussafah/Murror/airport/Al Falah/Khalidiya/Manaser etc..) Customers:-
A down payment of AED 1015 will be requested at the contract signature, detailed as below:
– AED 315.00 Gas Connection fee (Including VAT)
– AED 700.00 Refundable Deposit

For DUBAI
A down payment of AED 1015 will be requested at the contract signature, detailed as below:
– AED 315.00 Gas Connection fee (Including VAT)
– AED 700.00 Refundable Deposit

For ADNOC Customers (Al Reem island – Saraya Area – Al Raha Beach – Al Bandar – Yas Island)
Customers:
A down payment of AED 703 will be requested at the contract signature, detailed as below:
– AED 378.00 Gas Connection fee (Including VAT)
– AED 325.00 Refundable Deposit
– AED 162.50 Gas Disconnection fee(Including VAT)

For Abu Dhabi (Al Bateen Compound) Customers:
A down payment of AED 710 will be requested at the contract signature, detailed as below:
– AED 210.00 Gas Connection fee (Including VAT)
– AED 500.00 Refundable Deposit

For Abu Dhabi ( Y TOWER ) Customers:
A down payment of AED 815 will be requested at the contract signature, detailed as below:
– AED 315.00 Gas Connection & Disconnection Fee (Including VAT)
– AED 500.00 Refundable Deposit

For Abu Dhabi ( SBR TOWER ) Customers:
A down payment of AED 915 will be requested at the contract signature, detailed as below:
– AED 315.00 Gas Connection & Disconnection Fee (Including VAT)
– AED 600.00 Refundable Deposit

1. EID and Passport copy
2. Tenancy Agreement or Accommodation Letter or Ownership Document.
3.  Gas Supply Contract to be signed at the time of connection.

Abu Dhabi customers may kindly send above-required documents to newconnection@royalgas.com , you will receive a phone call from our customer service.

You can click on the payment link, and choose the pay online option.

Yes, we can accept most credit and debit cards. Payment can be taken at Payment Service on our website.

Cash payment will be accepted in the company offices (dubai and abu dhabi).

Cheques are not accepted unless the company give an exception.

Payments are processed within 24 hours, it may take two working days to appear in the website.